e-Commerce and Customer Relationship Management

Synopsis

IT Futures brings to you two interactive workshops introducing you to the world of e-Commerce and customer relationship management (CRM) software to maximise your business success. The morning session will focus on e-Commerce and is aimed to help businesses achieve better sales potential through the use of electronic technologies. The afternoon session will be geared towards Customer Relationship Management giving you a practical introduction to CRM technologies and processes and help you understand the steps your business would need to take to implement a CRM strategy.